Frequently asked questions

How often do I need to get my car serviced to maintain the extended warranty?

To maintain your warranty, you are required to service your vehicle at regular intervals. Vehicles that are 15 years old or more or that have travelled 200,000kms or more MUST be serviced every 6 months or 10,000 kilometres, whichever occurs first. Vehicles that are less than 15 years old or have travelled less than 200,000kms must be serviced in accordance with the Vehicle Manufacturer’s directions and recommendations. All services and maintenance must be carried out by a licensed mechanical workshop.

Please note, the cost of the service is your responsibility and not payable by the warranty. You must keep a record of your vehicle’s service history and the Service Invoice, which must show the date and odometer reading for each time your vehicle is serviced. These records will be required as proof of Vehicle Service if you claim under the warranty.

Where can I purchase an Extended Warranty?

This can be purchased from the comfort of your own home direct from Warranteeze.com.au

How much do they cost?

We have different options depending on how many kilometres your vehicle has done. All available options will be displayed to you via our online portal once you complete your quote form. 

Will my vehicle qualify?

Yes, it will qualify for an extended warranty if the vehicle or asset is authorised for and used on Australian roads or waterways and meets the terms and conditions detailed in the relevant warranty terms and conditions.

Can I pay for the warranty in instalments?

Yes, you can make payments in instalments through our third-party providers. The available options will be displayed on your personalised quote form. 

How long can I cover my car for?

We have extended warranty plans with warranty lengths from 1 to 5 years available. 

Can I renew my warranty when it expires?

Yes, of course. Our team will be in touch close to the expiry date to facilitate this.

Can I purchase a vehicle privately and then buy a warranty?

Yes, you can. Please note, there are specific terms and conditions with regards to lodging a claim. These will be displayed on our portal once you complete your quote.

Are there any restrictions on mileage?

Our warranties vary. Some of our extended warranty products cover unlimited kilometres whereas others cover a combination of both capped and unlimited kilometres. (Please refer to your warranty document for full coverage, terms, conditions, limitations, and exclusions of your specific warranty).

Do I have to pay an excess when making a claim?

No, there are no upfront excess fees imposed on any of our products.

How are claims made?

If your vehicle or asset encounters a mechanical failure or breakdown, contact our claims department on 1800 357 227. Please do this before organising any repairs. We will then direct you to the nearest authorised repair centre for evaluation. Once the diagnosis has been received, our claims team will assess the claim and if approved, we then organise payment to the authorised repairer and authorise them to execute the repair and get you back on the road fast! 
If the issue is not claimable, we may still be able to assist you through our Australia-wide network of approved repairers.

What happens if I need to claim and I’m interstate?

Integrity offers protection wherever you are in Australia, so please contact us prior to authorising any work. Please have your repairer call the Integrity claims department on FREECALL 1800 357 227. Integrity will communicate directly with your repairer without the need for claim forms and will even pay the repairer directly.

Who and where are your approved repairers?

An approved repairer today may not be an approved repairer tomorrow. To ensure the best possible service, our approved repairer network is continually being monitored for quality of workmanship, pricing and customer satisfaction. Please contact us for an approved repairer near you.

Can I claim more than once on your warranty?

Yes the warranties we sell include unlimited claims for the term of your warranty.

Whilst under the protection of this warranty, where can I have my vehicle serviced?

Most of our warranties allow you to service your vehicle or asset anywhere providing they are a licensed mechanic. There are some exceptions so please refer to your warranty terms and conditions.

What if I want my mechanic to service my vehicle / asset?

Provided your regular mechanic or service centre operates from a registered business and is registered for GST, then your regular mechanic may carry out all regular routine services without any risk to your warranty entitlement.

Some warranty companies impose onerous servicing intervals on owners. What are your servicing requirements?

The most you will need to service your vehicle is every 6 months or 10,000km.